General Terms and Conditions

Effective date: June 19, 2026 — Last reviewed: June 2026
Website: pearlsandswines.com
Governed by Dutch law and EU Consumer Rights Directive 2011/83/EU (as amended by Directives 2019/771, 2019/770 and 2023/2673).

This policy is reviewed and updated at least annually. We will notify you of any material changes by updating the effective date above and, where required by law, by direct notification.

---

Article 1 — Definitions

In these Terms and Conditions, the following definitions apply:

• Reflection period: the period within which the consumer may exercise their right of withdrawal.
• Consumer: the natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur.
• Day: calendar day.
• Duration transaction: a distance contract relating to a series of products and/or services, of which the delivery and/or purchase obligation is spread over time.
• Durable medium: any means that enables the consumer or entrepreneur to store information addressed to them personally, in a way that allows future consultation and unaltered reproduction of the stored information.
• Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the reflection period.
• Digital withdrawal function: the online button or function required from 19 June 2026 under EU Directive 2023/2673, enabling consumers to withdraw from a contract digitally.
• Model form: the model withdrawal form that the entrepreneur makes available for the consumer to complete when exercising their right of withdrawal.
• Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance.
• Distance contract: an agreement concluded within a system organised by the entrepreneur for distance selling, whereby only one or more techniques for distance communication are used up to and including the conclusion of the agreement.
• Technique for distance communication: any means used to conclude a contract without the consumer and entrepreneur being physically present in the same location at the same time.
• Terms and Conditions: the present General Terms and Conditions of the entrepreneur.

---

Article 2 — Identity of the Entrepreneur

• Trade name: Pearls and Swines
• Address: Breedstraat 35, 1441 CB Purmerend, The Netherlands
• Phone: +31 6 23 49 27 13
• Email: customerservice@pearlsandswines.com
• KvK number: 93841655
• VAT number: NL866546005B01

---

Article 3 — Applicability

1. These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated that the terms and conditions can be viewed at the entrepreneur and will be sent free of charge upon request.
3. If the distance contract is concluded electronically, the text of these general terms and conditions will be made available electronically before conclusion, in a way that allows the consumer to easily store them on a durable medium.
4. Where specific product or service conditions apply in addition to these general terms and conditions, the consumer may in the event of conflicting provisions always invoke the provision most favourable to them.
5. If one or more provisions of these general terms and conditions are at any time wholly or partially void or unenforceable, the remaining provisions continue in full force and the void provision will be replaced by one that most closely reflects the original intent.
6. Situations not regulated in these terms and conditions shall be assessed in the spirit of these terms and conditions.

---

Article 4 — The Offer

1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
2. The offer is without obligation. The entrepreneur is entitled to amend and adjust the offer.
3. The offer contains a complete and accurate description of the products and/or services offered, sufficiently detailed to allow the consumer to make a proper assessment. Obvious mistakes or errors in the offer do not bind the entrepreneur.
4. All images, specifications and information in the offer are indicative and cannot give rise to compensation or dissolution of the contract. The entrepreneur cannot guarantee that displayed colours exactly match the real colours of the products.
5. From 27 September 2026, in accordance with the EU Green Transition Directive (EmpCo / ECGT), product pages will include mandatory statutory warranty information and, where applicable, durability guarantee labels as prescribed by the European Commission.
6. Each offer contains sufficient information including the price including VAT, any applicable shipping costs, the method of payment, delivery and execution, whether or not the right of withdrawal applies, and the minimum duration of the contract where relevant.

---

Article 5 — The Contract

1. The contract is concluded at the moment of acceptance by the consumer of the offer and fulfilment of the corresponding conditions.
2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt electronically. The consumer may dissolve the agreement as long as receipt has not been confirmed.
3. If the contract is concluded electronically, the entrepreneur will take appropriate technical and organisational measures to secure the electronic transfer of data and ensure a secure web environment.
4. The entrepreneur may verify whether the consumer can meet their payment obligations and assess all other relevant factors for responsible conclusion of the distance contract. If the entrepreneur has good reasons not to enter into the agreement, they are entitled to refuse an order or attach special conditions to its execution.
5. The entrepreneur will provide the consumer with confirmation of the contract on a durable medium, including all information required under applicable law.
6. Each contract is concluded under the suspensive condition of sufficient availability of the products concerned.

---

Article 6 — Right of Withdrawal

When delivering products:

1. When purchasing products, the consumer has the right to withdraw from the contract without giving reasons within 14 calendar days. This reflection period commences on the day following receipt of the product by the consumer or a representative pre-designated and announced to the entrepreneur.
2. During the reflection period, the consumer will handle the product and its packaging with care. The product will only be unpacked or used to the extent necessary to assess whether the consumer wishes to keep it.
3. When the consumer wishes to exercise their right of withdrawal, they must notify the entrepreneur within 14 days of receiving the product. From 19 June 2026, in accordance with EU Directive 2023/2673, the consumer may use the digital withdrawal function available on our website. The consumer may also use the model withdrawal form below or contact us directly. After notifying the entrepreneur, the consumer must return the product within 14 days.
4. If the consumer has not notified the entrepreneur within the applicable periods, the purchase is final.

When delivering services:

5. When providing services, the consumer has the right to withdraw from the contract without giving reasons within at least 14 calendar days, starting on the day of concluding the contract.

---

Article 7 — Costs in Case of Withdrawal

1. The consumer is responsible for the direct costs associated with returning the product, unless the item is defective, damaged, or incorrectly sent by the entrepreneur.
2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 calendar days after cancellation, provided the product has been received by the entrepreneur or conclusive proof of return has been provided. Repayment will be made via the same payment method used by the consumer, unless the consumer explicitly authorises an alternative method.
3. In the event of damage to the product due to careless handling by the consumer, the consumer is liable for any resulting depreciation of the product.
4. The consumer cannot be held liable for depreciation of the product if the entrepreneur has failed to provide all legally required information about the right of withdrawal prior to concluding the sales contract.

---

Article 8 — Exclusion of the Right of Withdrawal

1. The entrepreneur may exclude the right of withdrawal for products as described below. This exclusion only applies if the entrepreneur has clearly stated this in the offer before the contract is concluded.
2. Exclusion of the right of withdrawal is only possible for products:
   • created in accordance with the specifications of the consumer (custom-made or personalised products);
   • that are clearly personal in nature;
   • that cannot be returned due to their nature;
   • that can spoil or age quickly;
   • of which the price is subject to fluctuations in the financial market beyond the entrepreneur's control;
   • loose newspapers and magazines;
   • audio and video recordings and computer software of which the consumer has broken the seal;
   • hygienic products of which the consumer has broken the seal.
3. Exclusion of the right of withdrawal is only possible for services regarding accommodation, transport, restaurant services, or leisure activities on a specific date; services commenced with the express consent of the consumer before the reflection period expired; and bets and lotteries.

---

Article 9 — The Price

1. During the period stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes resulting from changes in VAT rates.
2. Price increases within 3 months of concluding the contract are only permitted if they result from statutory regulations or provisions.
3. Price increases from 3 months after concluding the contract are only permitted if stipulated in advance and if they result from statutory regulations or if the consumer has the right to terminate the contract with effect from the day the price increase takes effect.
4. All prices include VAT. All prices are subject to typographical errors; the entrepreneur is not obliged to deliver a product at an incorrectly stated price.

---

Article 10 — Conformity and Warranty

1. The entrepreneur guarantees that products and/or services comply with the contract, the specifications stated in the offer, and applicable statutory provisions and government regulations at the time of concluding the contract.
2. Consumers are entitled to a minimum 2-year statutory guarantee on goods that do not conform to the contract, in accordance with EU Directive 2019/771. A warranty provided by the entrepreneur, manufacturer or importer does not affect these statutory rights.
3. From 27 September 2026, in accordance with the EU Green Transition Directive (EmpCo / ECGT), the entrepreneur will prominently display statutory warranty information and applicable durability guarantee labels at the point of sale, in marketing materials, and in online listings.
4. Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 4 weeks of delivery. Return of such products must be in the original packaging and in the condition in which they were received.
5. The warranty does not apply if the consumer has repaired or modified the products themselves or through third parties, if the products have been subjected to abnormal conditions or careless handling, or if the defect results from government regulations regarding the materials used.

---

Article 11 — Delivery and Execution

1. The entrepreneur will take the greatest possible care when receiving and executing product orders.
2. The place of delivery is the address that the consumer has provided to the entrepreneur.
3. Subject to the provisions of paragraph 4, the entrepreneur will execute accepted orders promptly but no later than 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed or cannot be fulfilled, the consumer will receive notification no later than 30 days after placing the order and will have the right to dissolve the contract at no cost.
4. All delivery times are indicative. Exceeding a delivery period does not entitle the consumer to contractual compensation.
5. In the event of dissolution, the entrepreneur will refund the amount paid by the consumer no later than 14 days after dissolution.
6. If delivery of an ordered product proves impossible, the entrepreneur will endeavour to make a replacement article available. The right of withdrawal cannot be excluded for replacement items. Return shipping costs for replacement items are borne by the entrepreneur.
7. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a pre-designated representative, unless expressly agreed otherwise.

---

Article 12 — Duration Transactions: Duration, Cancellation and Extension

Cancellation:

• The consumer may terminate a contract concluded for an indefinite period at any time with a notice period of up to one month.
• The consumer may terminate a contract concluded for a definite period at any time by the end of the stipulated term with a notice period of at most one month.
• The consumer may cancel at any time without being limited to a specific time or period, and in at least the same manner as the contract was entered into.

Extension:

• A contract for the regular delivery of products or services may not be tacitly extended for a fixed term.
• A contract may only be tacitly extended for an indefinite period if the consumer may cancel at any time with a notice period of no more than one month.
• Trial or introductory subscriptions end automatically and cannot be tacitly continued.

Duration:

• If a contract has a duration of more than one year, the consumer may terminate it at any time with a notice period of no more than one month, unless reasonableness and fairness oppose cancellation before the agreed term.

---

Article 13 — Payment

1. Unless otherwise agreed, amounts owed by the consumer must be paid within 7 working days of the commencement of the reflection period referred to in Article 6.
2. The consumer has the obligation to promptly report any inaccuracies in provided or stated payment details to the entrepreneur.
3. In case of default by the consumer, the entrepreneur has the right to charge reasonable costs announced in advance, subject to statutory restrictions.

---

Article 14 — Complaints Procedure

1. The entrepreneur operates a clearly publicised complaints procedure and handles complaints in accordance with it.
2. Complaints about the execution of the contract must be submitted to the entrepreneur fully and clearly described within 7 days of the consumer discovering the defect.
3. Complaints will be answered within 14 days of receipt. If a complaint requires a longer processing time, the entrepreneur will respond within 14 days with an acknowledgement and an indication of when a more detailed answer can be expected.
4. If a complaint cannot be resolved by mutual agreement, and the webshop is affiliated with WebwinkelKeur, the consumer may turn to WebwinkelKeur for free mediation. If no solution is found, the consumer may submit the dispute to the arbitration committee appointed by WebwinkelKeur, whose decision is binding on both parties.
5. A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.
6. If a complaint is found to be justified, the entrepreneur will, at the consumer's choice, replace or repair the delivered products free of charge.

---

Article 15 — Disputes

1. Contracts between the entrepreneur and the consumer are governed exclusively by Dutch law, even if the consumer resides abroad.
2. The Vienna Convention on Contracts for the International Sale of Goods (CISG) does not apply.

---

Article 16 — Additional or Deviating Provisions

Additional or deviating provisions from these terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in a form that allows the consumer to store them accessibly on a durable medium.

---

Model Withdrawal Form

Only complete and return this form if you wish to withdraw from the contract. You may also use the digital withdrawal function on our website (available from 19 June 2026).

To:
Pearls and Swines
Breedstraat 35, 1441 CB Purmerend, The Netherlands
customerservice@pearlsandswines.com
+31 6 23 49 27 13

I/We (*) hereby notify you that I/we (*) withdraw from our contract regarding the sale of the following goods / delivery of the following service (*):

• Ordered on (DD-MM-YYYY): _______________
• Order number: _______________
• Received on (DD-MM-YYYY): _______________
• Name of consumer(s): _______________
• Address of consumer(s): _______________
• IBAN bank account: _______________
• Signature of consumer(s) (only when submitting this form on paper): _______________
• Date (DD-MM-YYYY): _______________

(*) Cross out what does not apply.

---

Right to Object and Other Rights

You have the right to object to the processing of your personal data by us or by third parties on our behalf. In case of such an objection, we will immediately cease processing your data while your objection is being investigated. If your objection is found to be justified, we will return all processed data to you and cease further processing.

We confirm that our services do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you. If you believe this right applies to your situation, please contact us.

---

Upcoming Legal Changes

We are actively monitoring the following regulatory changes and will update these terms accordingly as they come into force:

• EU Digital Withdrawal Button (from 19 June 2026) — digital cancellation function now available on our website
• EU Green Transition Directive / EmpCo / ECGT (from 27 September 2026) — mandatory statutory warranty notices and durability labels on product pages
• Revised EU Product Liability Directive (from 9 December 2026) — expanded product liability rules
• EU Digital Fairness Act (expected Q4 2026) — additional rules on dark patterns, personalisation, and influencer marketing

---

These Terms and Conditions are effective as of June 19, 2026 and are reviewed at least annually. Governed by Dutch law and EU Consumer Rights Directive 2011/83/EU (as amended by Directives 2019/771, 2019/770 and 2023/2673).